Huawei Mate 10 Pro

Huawei
unofficial

Notifications, background tasks, automatic synchronization or alarms do not work correctly for “adidas Running” on your Huawei Mate 10 Pro?

  1. Open the “Settings” of your device.
  2. Choose “Battery”.
  3. In the middle of the screen, tap on “App launch”.
  4. Find “adidas Running” in the list of apps.
  5. Next to “adidas Running”, make sure the switch is turned on, i.e. with its knob or handle at the right.
  6. Tap on “adidas Running” again to turn the switch off, i.e. with its knob or handle to the left.
  7. A window with the title “Manage manually” should appear.
  8. Next to “Auto-launch”, make sure the switch is turned on, i.e. with its knob or handle at the right.
  9. Next to “Secondary launch”, make sure the switch is turned on, i.e. with its knob or handle at the right.
  10. Next to “Run in background”, make sure the switch is turned on, i.e. with its knob or handle at the right.
  11. Tap on “OK”.
  12. At the top right, tap on ⋮ (three dots) to open the expanded menu.
  13. Choose “Manage manually”.
  14. Find “adidas Running” in the list of apps.
  15. Next to “adidas Running”, make sure there are three checkmarks in the checkboxes.
  16. Leave by pressing ○ (“Home”) at the bottom of your device.

Have you been able to follow these steps on your Huawei Mate 10 Pro?

  1. Open the “Phone Manager” or “Optimizer” on your device.
  2. At the bottom left, choose “Battery”.
  3. In the middle of the screen, tap on “App launch”.
  4. Find “adidas Running” in the list of apps.
  5. Next to “adidas Running”, make sure the switch is turned on, i.e. with its knob or handle at the right.
  6. Tap on “adidas Running” again to turn the switch off, i.e. with its knob or handle to the left.
  7. A window with the title “Manage manually” should appear.
  8. Next to “Auto-launch”, make sure the switch is turned on, i.e. with its knob or handle at the right.
  9. Next to “Secondary launch”, make sure the switch is turned on, i.e. with its knob or handle at the right.
  10. Next to “Run in background”, make sure the switch is turned on, i.e. with its knob or handle at the right.
  11. Tap on “OK”.
  12. At the top right, tap on ⋮ (three dots) to open the expanded menu.
  13. Choose “Manage manually”.
  14. Find “adidas Running” in the list of apps.
  15. Next to “adidas Running”, make sure there are three checkmarks in the checkboxes.
  16. Leave by pressing ○ (“Home”) at the bottom of your device.

Have you been able to follow these steps on your Huawei Mate 10 Pro?

  1. Open the “Phone Manager” or “Optimizer” on your device.
  2. At the bottom center, tap on “App launch”.
  3. Find “adidas Running” in the list of apps.
  4. Next to “adidas Running”, make sure the switch is turned on, i.e. with its knob or handle at the right.
  5. Tap on “adidas Running” again to turn the switch off, i.e. with its knob or handle to the left.
  6. A window with the title “Manage manually” should appear.
  7. Next to “Auto-launch”, make sure the switch is turned on, i.e. with its knob or handle at the right.
  8. Next to “Secondary launch”, make sure the switch is turned on, i.e. with its knob or handle at the right.
  9. Next to “Run in background”, make sure the switch is turned on, i.e. with its knob or handle at the right.
  10. Tap on “OK”.
  11. At the top right, tap on ⋮ (three dots) to open the expanded menu.
  12. Choose “Manage manually”.
  13. Find “adidas Running” in the list of apps.
  14. Next to “adidas Running”, make sure there are three checkmarks in the checkboxes.
  15. Leave by pressing ○ (“Home”) at the bottom of your device.

Have you been able to follow these steps on your Huawei Mate 10 Pro?

  1. Open the “Settings” of your device.
  2. Choose “Apps”.
  3. Tap on “Apps” again.
  4. At the top right, tap on ⋮ (three dots) to open the expanded menu.
  5. Tap on “Special access”.
  6. Choose “Battery optimization”.
  7. In the drop-down list at the top, switch from “Not allowed” to “All apps”.
  8. Find “adidas Running” in the list of apps.
  9. Tap on “adidas Running”.
  10. Select “Don’t allow”.
  11. Tap on “OK”.
  12. Leave by pressing ○ (“Home”) at the bottom of your device.

Have you been able to follow these steps on your Huawei Mate 10 Pro?

  1. Open the “Settings” of your device.
  2. Choose “Notifications”.
  3. In the bottom half, find “adidas Running”.
  4. Tap on “adidas Running”.
  5. Next to “Allow notifications”, make sure the switch is turned on, i.e. with its knob or handle at the right.
  6. Next to “Display in status bar”, make sure the switch is turned on, i.e. with its knob or handle at the right.
  7. Tap on “Lock screen notifications”.
  8. Select either “Show” or “Show but hide contents”.
  9. Next to “App icon badges”, make sure the switch is turned on, i.e. with its knob or handle at the right.
  10. Leave by pressing ○ (“Home”) at the bottom of your device.

Have you been able to follow these steps on your Huawei Mate 10 Pro?

  1. Open the “Settings” of your device.
  2. Choose “Apps”.
  3. Tap on “Apps” again.
  4. Find “adidas Running” in the list of apps.
  5. Tap on “adidas Running”.
  6. Choose “Notifications”.
  7. Next to “Allow notifications”, make sure the switch is turned on, i.e. with its knob or handle at the right.
  8. Next to “Display in status bar”, make sure the switch is turned on, i.e. with its knob or handle at the right.
  9. Tap on “Lock screen notifications”.
  10. Select either “Show” or “Show but hide contents”.
  11. Next to “App icon badges”, make sure the switch is turned on, i.e. with its knob or handle at the right.
  12. Leave by pressing ○ (“Home”) at the bottom of your device.

Have you been able to follow these steps on your Huawei Mate 10 Pro?

  1. Open “adidas Running” on your device.
  2. Press ○ (“Home”) at the bottom of your device to go back to your home screen.
  3. Press □ (“Overview”) at the bottom of your device to open the overview of recently used apps.
  4. In the top-right corner of the entry for “adidas Running”, if there’s a lock icon, there’s nothing left for you to do. Otherwise, proceed with the next step.
  5. Tap and hold the entry for “adidas Running”.
  6. Move down the entry for “adidas Running” by swiping to the very bottom.
  7. Release the entry for “adidas Running” by lifting your finger again.
  8. In the top-right corner of the entry for “adidas Running”, there should be a lock icon now.
  9. Leave by pressing ○ (“Home”) at the bottom of your device.

Have you been able to follow these steps on your Huawei Mate 10 Pro?

  1. Open the “Settings” of your device.
  2. Choose “Wireless & networks”.
  3. Tap on “Data usage”.
  4. Choose “Smart Data Saver”.
  5. At the top, next to “Smart Data Saver”, make sure the switch is turned off, i.e. with its knob or handle at the left.
  6. Scroll down to the bottom half.
  7. Find “adidas Running” in the list of apps.
  8. Next to “adidas Running”, make sure the switch is turned on, i.e. with its knob or handle at the right.
  9. Leave by pressing ○ (“Home”) at the bottom of your device.

Have you been able to follow these steps on your Huawei Mate 10 Pro?

  1. Open the “Settings” of your device.
  2. Choose “Battery”.
  3. At the bottom, tap on “More battery settings”.
  4. Next to “Power consumption alert”, make sure the switch is turned off, i.e. with its knob or handle at the left.
  5. Leave by pressing ○ (“Home”) at the bottom of your device.

Have you been able to follow these steps on your Huawei Mate 10 Pro?

  1. Press □ (“Overview”) at the bottom of your device to open the overview of recently used apps.
  2. Do not press the trash icon at the bottom. Remember never to tap on the trash icon here.
  3. Leave by pressing ○ (“Home”) at the bottom of your device.

Have you been able to follow these steps on your Huawei Mate 10 Pro?

  1. Open the “Phone Manager” or “Optimizer” on your device.
  2. At the top right, tap on the gear icon.
  3. Next to “Smart tune-up”, make sure the switch is turned off, i.e. with its knob or handle at the left.
  4. Next to “Auto-clean junk files”, make sure the switch is turned off, i.e. with its knob or handle at the left.
  5. Leave by pressing ○ (“Home”) at the bottom of your device.

Have you been able to follow these steps on your Huawei Mate 10 Pro?

  1. Open the “Settings” of your device.
  2. Choose “Wireless & networks”.
  3. Tap on “Data usage”.
  4. Choose “Network access”.
  5. Find “adidas Running” in the list of apps.
  6. Next to “adidas Running”, make sure there are two checkmarks in the checkboxes.
  7. At the very top, tap on the downward-pointing arrow (⌄ or ▾).
  8. Choose “Advanced network settings”.
  9. Find “adidas Running” in the list of apps.
  10. Next to “adidas Running”, make sure there are two checkmarks in the checkboxes.
  11. Leave by pressing ○ (“Home”) at the bottom of your device.

Have you been able to follow these steps on your Huawei Mate 10 Pro?

  1. Open the “Settings” of your device.
  2. Choose “Wireless & networks”.
  3. Tap on “Data usage”.
  4. In the bottom half, next to “Data usage this month”, tap on “More”.
  5. Using the tabs at the top, switch from “Day” to “Month”.
  6. Find “adidas Running” in the list of apps.
  7. Tap on “adidas Running”.
  8. Scroll down to the bottom half.
  9. Next to “Mobile data”, make sure the switch is turned on, i.e. with its knob or handle at the right.
  10. Next to “Wi-Fi”, make sure the switch is turned on, i.e. with its knob or handle at the right.
  11. Next to “Background data”, make sure the switch is turned on, i.e. with its knob or handle at the right.
  12. Next to “Roaming data”, make sure the switch is turned on, i.e. with its knob or handle at the right.
  13. Leave by pressing ○ (“Home”) at the bottom of your device.

Have you been able to follow these steps on your Huawei Mate 10 Pro?

  1. Open the “Settings” of your device.
  2. Choose “Battery”.
  3. Do not press “Optimize battery usage” at the top. Remember never to use “Optimize battery usage” here.
  4. Leave by pressing ○ (“Home”) at the bottom of your device.

Have you been able to follow these steps on your Huawei Mate 10 Pro?

  1. Open the “Settings” of your device.
  2. Choose “Apps”.
  3. Tap on “Apps” again.
  4. At the top right, tap on ⋮ (three dots) to open the expanded menu.
  5. Choose “Special access”.
  6. Tap on “Unrestricted data access”.
  7. Find “adidas Running” in the list of apps.
  8. Next to “adidas Running”, make sure the switch is turned on, i.e. with its knob or handle at the right.
  9. Leave by pressing ○ (“Home”) at the bottom of your device.

Have you been able to follow these steps on your Huawei Mate 10 Pro?

  1. Open the “Settings” of your device.
  2. Choose “Apps”.
  3. Tap on “Apps” again.
  4. Find “adidas Running” in the list of apps.
  5. Tap on “adidas Running”.
  6. Choose “Permissions”.
  7. Make sure that all switches are turned on, i.e. with their knobs or handles at the right, unless you have any specific objections.
  8. Leave by pressing ○ (“Home”) at the bottom of your device.

Have you been able to follow these steps on your Huawei Mate 10 Pro?

  1. Open the “Settings” of your device.
  2. Choose “Apps”.
  3. Tap on “Apps” again.
  4. Find “adidas Running” in the list of apps.
  5. Tap on “adidas Running”.
  6. Choose “Data usage”.
  7. Scroll down to the bottom half.
  8. Next to “Mobile data”, make sure the switch is turned on, i.e. with its knob or handle at the right.
  9. Next to “Wi-Fi”, make sure the switch is turned on, i.e. with its knob or handle at the right.
  10. Next to “Background data”, make sure the switch is turned on, i.e. with its knob or handle at the right.
  11. Next to “Roaming data”, make sure the switch is turned on, i.e. with its knob or handle at the right.
  12. Leave by pressing ○ (“Home”) at the bottom of your device.

Have you been able to follow these steps on your Huawei Mate 10 Pro?

  1. Open the “Phone Manager” or “Optimizer” on your device.
  2. At the bottom center, tap on “Data usage”.
  3. Choose “Smart data saver”.
  4. At the top, next to “Smart data saver”, make sure the switch is turned off, i.e. with its knob or handle at the left.
  5. Scroll down to the bottom half.
  6. Find “adidas Running” in the list of apps.
  7. Next to “adidas Running”, make sure the switch is turned on, i.e. with its knob or handle at the right.
  8. Leave by pressing ○ (“Home”) at the bottom of your device.

Have you been able to follow these steps on your Huawei Mate 10 Pro?

  1. Open the “Phone Manager” or “Optimizer” on your device.
  2. At the bottom center, tap on “Data usage”.
  3. Choose “Network access”.
  4. Find “adidas Running” in the list of apps.
  5. Next to “adidas Running”, make sure there are two checkmarks in the checkboxes.
  6. At the very top, tap on the downward-pointing arrow (⌄ or ▾).
  7. Choose “Advanced network settings”.
  8. Find “adidas Running” in the list of apps.
  9. Next to “adidas Running”, make sure there are two checkmarks in the checkboxes.
  10. Leave by pressing ○ (“Home”) at the bottom of your device.

Have you been able to follow these steps on your Huawei Mate 10 Pro?

  1. Open the “Phone Manager” or “Optimizer” on your device.
  2. At the bottom center, choose “Data usage”.
  3. In the bottom half, next to “Data usage this month”, tap on “More”.
  4. Using the tabs at the top, switch from “Day” to “Month”.
  5. Find “adidas Running” in the list of apps.
  6. Tap on “adidas Running”.
  7. Scroll down to the bottom half.
  8. Next to “Mobile data”, make sure the switch is turned on, i.e. with its knob or handle at the right.
  9. Next to “Wi-Fi”, make sure the switch is turned on, i.e. with its knob or handle at the right.
  10. Next to “Background data”, make sure the switch is turned on, i.e. with its knob or handle at the right.
  11. Next to “Roaming data”, make sure the switch is turned on, i.e. with its knob or handle at the right.
  12. Leave by pressing ○ (“Home”) at the bottom of your device.

Have you been able to follow these steps on your Huawei Mate 10 Pro?

  1. Open the “Phone Manager” or “Optimizer” on your device.
  2. At the bottom left, tap on the battery icon.
  3. Do not press “Optimize battery usage” at the top. Remember never to use “Optimize battery usage” here.
  4. Leave by pressing ○ (“Home”) at the bottom of your device.

Have you been able to follow these steps on your Huawei Mate 10 Pro?

  1. Open the “Settings” of your device.
  2. Choose “Battery”.
  3. Next to “Power Saving mode”, make sure the switch is turned off, i.e. with its knob or handle at the left.
  4. Next to “Ultra Power Saving mode”, make sure the switch is turned off, i.e. with its knob or handle at the left.
  5. Leave by pressing ○ (“Home”) at the bottom of your device.

Have you been able to follow these steps on your Huawei Mate 10 Pro?

  1. Open the “Phone Manager” or “Optimizer” on your device.
  2. Do not press “Optimize” in the middle of the screen. Remember never to use “Optimize” here.
  3. Leave by pressing ○ (“Home”) at the bottom of your device.

Have you been able to follow these steps on your Huawei Mate 10 Pro?

  1. Open the “Phone Manager” or “Optimizer” on your device.
  2. At the bottom left, tap on the battery icon.
  3. Next to “Power saving mode”, make sure the switch is turned off, i.e. with its knob or handle at the left.
  4. Next to “Ultra power saving mode”, make sure the switch is turned off, i.e. with its knob or handle at the left.
  5. Leave by pressing ○ (“Home”) at the bottom of your device.

Have you been able to follow these steps on your Huawei Mate 10 Pro?

  1. Open the “Settings” of your device.
  2. Choose “Apps”.
  3. Tap on “Apps” again.
  4. Find “adidas Running” in the list of apps.
  5. Tap on “adidas Running”.
  6. Choose “Storage”.
  7. Do not press “Clear data” or “Clear cache”. Remember never to use “Clear data” or “Clear cache” here.
  8. Leave by pressing ○ (“Home”) at the bottom of your device.

Have you been able to follow these steps on your Huawei Mate 10 Pro?

  1. Open the “Phone Manager” or “Optimizer” on your device.
  2. Do not press “Cleanup” at the bottom left. Remember never to use “Cleanup” here.
  3. If you really need more storage space on your device, we recommend deleting photos and videos that you don’t need anymore, or moving them to a different device or drive. In addition to that, consider uninstalling apps that require a lot of space, or managing the space inside of those apps, where possible.
  4. Leave by pressing ○ (“Home”) at the bottom of your device.

Have you been able to follow these steps on your Huawei Mate 10 Pro?

  1. Open the “Settings” of your device.
  2. Choose “Storage”.
  3. Do not press “Clean up” at the very bottom. Remember never to use “Clean up” here.
  4. If you really need more storage space on your device, we recommend deleting photos and videos that you don’t need anymore, or moving them to a different device or drive. In addition to that, consider uninstalling apps that require a lot of space, or managing the space inside of those apps, where possible.
  5. Leave by pressing ○ (“Home”) at the bottom of your device.

Have you been able to follow these steps on your Huawei Mate 10 Pro?

  1. Open the “Settings” of your device.
  2. Choose “Battery”.
  3. At the bottom, tap on “More battery settings”.
  4. Next to “Stay connected when device sleeps”, make sure the switch is turned on, i.e. with its knob or handle at the right.
  5. Leave by pressing ○ (“Home”) at the bottom of your device.

Have you been able to follow these steps on your Huawei Mate 10 Pro?

  1. Open the “Phone Manager” or “Optimizer” on your device.
  2. At the bottom left, tap on the battery icon.
  3. At the bottom, choose “More battery settings”.
  4. Next to “Stay connected when device sleeps”, make sure the switch is turned on, i.e. with its knob or handle at the right.
  5. Leave by pressing ○ (“Home”) at the bottom of your device.

Have you been able to follow these steps on your Huawei Mate 10 Pro?

  1. Open the “Settings” of your device.
  2. Choose “Notifications”.
  3. Tap on “More notification settings”.
  4. Choose “Notification method”.
  5. Select either “Icons” or “Numbers”.
  6. Leave by pressing ○ (“Home”) at the bottom of your device.

Have you been able to follow these steps on your Huawei Mate 10 Pro?

  1. Open the “Settings” of your device.
  2. Choose “Display”.
  3. At the bottom, tap on “More display settings”.
  4. Next to “Display carrier name”, make sure the switch is turned off, i.e. with its knob or handle at the left.
  5. Leave by pressing ○ (“Home”) at the bottom of your device.

Have you been able to follow these steps on your Huawei Mate 10 Pro?

  1. Open the “Settings” of your device.
  2. Choose “Accounts” or “Users & accounts”.
  3. At the top right, tap on ⋮ (three dots) to open the expanded menu.
  4. At the top, next to “Auto-sync data”, make sure there’s a checkmark in the checkbox.
  5. Leave by pressing ○ (“Home”) at the bottom of your device.

Have you been able to follow these steps on your Huawei Mate 10 Pro?

  1. Open the “Phone Manager” on your device.
  2. At the bottom left, choose “Battery”.
  3. Tap on “Launch”.
  4. In the bottom half, find “adidas Running”.
  5. Next to “adidas Running”, make sure the switch is turned on, i.e. with its knob or handle at the right.
  6. Tap on “adidas Running” again to turn the switch off, i.e. with its knob or handle to the left.
  7. A window with the title “Manage manually” should appear.
  8. Next to “Auto-launch”, make sure the switch is turned on, i.e. with its knob or handle at the right.
  9. Next to “Secondary launch”, make sure the switch is turned on, i.e. with its knob or handle at the right.
  10. Next to “Run in background”, make sure the switch is turned on, i.e. with its knob or handle at the right.
  11. Tap on “OK”.
  12. Scroll back to the top.
  13. At the top, tap on “Manage batch manually”.
  14. Find “adidas Running” in the list of apps.
  15. Next to “adidas Running”, make sure there are three checkmarks in the checkboxes.
  16. Leave by pressing ○ (“Home”) at the bottom of your device.

Have you been able to follow these steps on your Huawei Mate 10 Pro?

  1. Open the “Settings” of your device.
  2. Choose “Apps & notifications”.
  3. Tap on “Apps”.
  4. At the bottom, tap on “Settings” (gear icon).
  5. Choose “Special access”.
  6. Tap on “Ignore battery optimization”.
  7. In the drop-down list at the top, switch from “Allowed” to “All apps”.
  8. Find “adidas Running” in the list of apps.
  9. Tap on “adidas Running”.
  10. Select “Allow”.
  11. Tap on “OK”.
  12. Leave by pressing ○ (“Home”) at the bottom of your device.

Have you been able to follow these steps on your Huawei Mate 10 Pro?

  1. Open “adidas Running” on your device.
  2. Press ○ (“Home”) at the bottom of your device to go back to your home screen.
  3. Press □ (“Overview”) at the bottom of your device to open the overview of recently used apps.
  4. In the top-right corner of the entry for “adidas Running”, find the lock icon.
  5. If the lock icon is closed and has a dot inside its bottom rectangle, there’s nothing left for you to do. Otherwise, proceed with the next step.
  6. Tap on the lock icon so that it closes and gets a dot inside its bottom rectangle.
  7. Leave by pressing ○ (“Home”) at the bottom of your device.

Have you been able to follow these steps on your Huawei Mate 10 Pro?

  1. Press □ (“Overview”) at the bottom of your device to open the overview of recently used apps.
  2. Do not press the trash icon at the bottom. Remember never to tap on the trash icon here.
  3. Leave by pressing ○ (“Home”) at the bottom of your device.

Have you been able to follow these steps on your Huawei Mate 10 Pro?

  1. Open the “Settings” of your device.
  2. Choose “Apps & notifications”.
  3. Tap on “Apps”.
  4. Find “adidas Running” in the list of apps.
  5. Tap on “adidas Running”.
  6. Choose “Permissions”.
  7. Make sure that all switches are turned on, i.e. with their knobs or handles at the right, unless you have any specific objections.
  8. Leave by pressing ○ (“Home”) at the bottom of your device.

Have you been able to follow these steps on your Huawei Mate 10 Pro?

  1. Open the “Settings” of your device.
  2. Choose “Apps & notifications”.
  3. Tap on “Apps”.
  4. Find “adidas Running” in the list of apps.
  5. Tap on “adidas Running”.
  6. Choose “Notifications”.
  7. At the top, next to “Allow notifications”, make sure the switch is turned on, i.e. with its knob or handle at the right.
  8. Next to “Display in the status bar”, make sure the switch is turned on, i.e. with its knob or handle at the right.
  9. Tap on “Lock screen notifications”.
  10. Select either “Display” or “Hide notification content”.
  11. Next to “Priority display”, make sure the switch is turned on, i.e. with its knob or handle at the right, unless you have any objections.
  12. Leave by pressing ○ (“Home”) at the bottom of your device.

Have you been able to follow these steps on your Huawei Mate 10 Pro?

  1. Open the “Phone Manager” on your device.
  2. At the bottom center, choose “Mobile data”.
  3. Tap on “Networked apps”.
  4. Find “adidas Running” in the list of apps.
  5. Next to “adidas Running”, make sure there are two checkmarks in the checkboxes.
  6. At the very top, tap on the downward-pointing arrow (⌄ or ▾).
  7. Choose “Advanced network settings”.
  8. Find “adidas Running” in the list of apps.
  9. Next to “adidas Running”, make sure there are two checkmarks in the checkboxes.
  10. Leave by pressing ○ (“Home”) at the bottom of your device.

Have you been able to follow these steps on your Huawei Mate 10 Pro?

  1. Open the “Phone Manager” on your device.
  2. At the bottom center, choose “Mobile data”.
  3. Tap on “Data usage ranking”.
  4. Using the tabs at the top, switch from “Day” to “Month”.
  5. Find “adidas Running” in the list of apps.
  6. Tap on “adidas Running”.
  7. Scroll down to the bottom half.
  8. Next to “Mobile data”, make sure the switch is turned on, i.e. with its knob or handle at the right.
  9. Next to “Wi-Fi”, make sure the switch is turned on, i.e. with its knob or handle at the right.
  10. Next to “Background data”, make sure the switch is turned on, i.e. with its knob or handle at the right.
  11. Next to “Roaming data”, make sure the switch is turned on, i.e. with its knob or handle at the right.
  12. Leave by pressing ○ (“Home”) at the bottom of your device.

Have you been able to follow these steps on your Huawei Mate 10 Pro?

  1. Open the “Settings” of your device.
  2. Choose “Apps & notifications”.
  3. Tap on “Apps”.
  4. At the bottom, choose “Settings” (gear icon).
  5. Tap on “Special access”.
  6. Choose “Unrestricted data access”.
  7. Find “adidas Running” in the list of apps.
  8. Next to “adidas Running”, make sure the switch is turned on, i.e. with its knob or handle at the right.
  9. Leave by pressing ○ (“Home”) at the bottom of your device.

Have you been able to follow these steps on your Huawei Mate 10 Pro?

  1. Open the “Settings” of your device.
  2. Choose “Apps & notifications”.
  3. Tap on “Apps”.
  4. Find “adidas Running” in the list of apps.
  5. Tap on “adidas Running”.
  6. Choose “Data usage”.
  7. Scroll down to the bottom half.
  8. Next to “Mobile data”, make sure the switch is turned on, i.e. with its knob or handle at the right.
  9. Next to “Wi-Fi”, make sure the switch is turned on, i.e. with its knob or handle at the right.
  10. Next to “Background data”, make sure the switch is turned on, i.e. with its knob or handle at the right.
  11. Next to “Roaming data”, make sure the switch is turned on, i.e. with its knob or handle at the right.
  12. Leave by pressing ○ (“Home”) at the bottom of your device.

Have you been able to follow these steps on your Huawei Mate 10 Pro?

  1. Open the “Phone Manager” on your device.
  2. At the bottom left, choose “Battery”.
  3. At the top right, tap on the gear icon.
  4. Next to “Power-intensive prompt”, make sure the switch is turned off, i.e. with its knob or handle at the left.
  5. Tap on “Keep Wi-Fi on when sleeping”.
  6. Select “Always”.
  7. Next to “Keep mobile data on when sleeping”, make sure the switch is turned on, i.e. with its knob or handle at the right.
  8. Leave by pressing ○ (“Home”) at the bottom of your device.

Have you been able to follow these steps on your Huawei Mate 10 Pro?

  1. Open the “Phone Manager” on your device.
  2. Do not press “Cleanup” at the bottom left. Remember never to use “Cleanup” here.
  3. If you’ve opened it by accident, proceed with the next step. Otherwise, there’s nothing left for you to do.
  4. Do not press “Clean” in the upper half. Remember never to use “Clean” here.
  5. Leave by pressing ○ (“Home”) at the bottom of your device.

Have you been able to follow these steps on your Huawei Mate 10 Pro?

  1. Open the “Phone Manager” on your device.
  2. Do not press “Optimize” in the middle of the screen. Remember never to use “Optimize” here.
  3. Leave by pressing ○ (“Home”) at the bottom of your device.

Have you been able to follow these steps on your Huawei Mate 10 Pro?

  1. Open the “Phone Manager” on your device.
  2. At the bottom left, choose “Cleanup”.
  3. At the top right, tap on the gear icon.
  4. Next to “Auto cleanup”, make sure the switch is turned off, i.e. with its knob or handle at the left.
  5. Leave by pressing ○ (“Home”) at the bottom of your device.

Have you been able to follow these steps on your Huawei Mate 10 Pro?

  1. Open the “Phone Manager” on your device.
  2. At the bottom left, choose “Battery”.
  3. Next to “Power saving mode”, make sure the switch is turned off, i.e. with its knob or handle at the left.
  4. Next to “Ultra power saving mode”, make sure the switch is turned off, i.e. with its knob or handle at the left.
  5. Leave by pressing ○ (“Home”) at the bottom of your device.

Have you been able to follow these steps on your Huawei Mate 10 Pro?

  1. Open the “Phone Manager” on your device.
  2. At the bottom center, choose “Mobile data”.
  3. Tap on “Data saver”.
  4. At the top, next to “Data saver”, make sure the switch is turned off, i.e. with its knob or handle at the left.
  5. Scroll down to the bottom half.
  6. Find “adidas Running” in the list of apps.
  7. Next to “adidas Running”, make sure the switch is turned on, i.e. with its knob or handle at the right.
  8. Leave by pressing ○ (“Home”) at the bottom of your device.

Have you been able to follow these steps on your Huawei Mate 10 Pro?

  1. Open the “Settings” of your device.
  2. Choose “Apps & notifications”.
  3. Tap on “Apps”.
  4. Find “adidas Running” in the list of apps.
  5. Tap on “adidas Running”.
  6. At the top, choose “Storage”.
  7. Do not press “Clear data” or “Clear cache”. Remember never to use “Clear data” or “Clear cache” here.
  8. Leave by pressing ○ (“Home”) at the bottom of your device.

Have you been able to follow these steps on your Huawei Mate 10 Pro?

  1. Open the “Settings” of your device.
  2. Choose “Wireless & networks”.
  3. Tap on “Wi-Fi”.
  4. At the bottom, choose “Configure” (gear icon).
  5. Tap on “Keep Wi-Fi on during sleep”.
  6. Select “Always”.
  7. Leave by pressing ○ (“Home”) at the bottom of your device.

Have you been able to follow these steps on your Huawei Mate 10 Pro?

  1. Open the “Phone Manager” on your device.
  2. At the bottom center, choose “Mobile data”.
  3. At the top right, tap on the gear icon.
  4. Next to “Lock screen data usage reminder”, make sure the switch is turned off, i.e. with its knob or handle at the left.
  5. Leave by pressing ○ (“Home”) at the bottom of your device.

Have you been able to follow these steps on your Huawei Mate 10 Pro?

  1. Open the “Phone Manager” on your device.
  2. At the bottom left, choose “Battery”.
  3. Do not press “Optimize” at the bottom. Remember never to use “Optimize” here.
  4. Leave by pressing ○ (“Home”) at the bottom of your device.

Have you been able to follow these steps on your Huawei Mate 10 Pro?

  1. Open the “Settings” of your device.
  2. Choose “Users & accounts”.
  3. At the top right, tap on ⋮ (three dots) to open the expanded menu.
  4. At the top, next to “Auto-sync data”, make sure there’s a checkmark in the checkbox.
  5. Leave by pressing ○ (“Home”) at the bottom of your device.

Have you been able to follow these steps on your Huawei Mate 10 Pro?

  1. Open the “Settings” of your device.
  2. Choose “Apps & notifications”.
  3. Tap on “Notifications & status bar”.
  4. Next to “Display carrier name”, make sure the switch is turned off, i.e. with its knob or handle at the left, unless you have any objections.
  5. Tap on “Notification method”.
  6. Select either “Icons” or “Numbers”.
  7. Leave by pressing ○ (“Home”) at the bottom of your device.

Have you been able to follow these steps on your Huawei Mate 10 Pro?

  1. Open the “Phone Manager” on your device.
  2. At the top right, tap on the gear icon.
  3. Choose “Shortcuts”.
  4. Next to “Cleanup”, make sure the switch is turned off, i.e. with its knob or handle at the left.
  5. Next to “Battery”, make sure the switch is turned off, i.e. with its knob or handle at the left.
  6. Leave by pressing ○ (“Home”) at the bottom of your device.

Have you been able to follow these steps on your Huawei Mate 10 Pro?

  1. There are many apps on the app store which claim to boost performance, free up space, save battery, or optimize the RAM of your device. However, these apps interfere with other apps, like “adidas Running”, and prevent them from working correctly.
  2. If you have any app like “Clean Master”, “Security Master”, “Task Manager”, “Phone Cleaner”, “Super Cleaner”, “Power Clean”, “DU Cleaner”, “DU Speed Booster”, “CCleaner”, “AVG Cleaner”, “Avast Cleanup” or “Norton Clean”, check that it doesn’t block or terminate “adidas Running”.
  3. If unsure, consider uninstalling the app claiming to “clean” or “boost” your device.

Have you been able to follow these steps on your Huawei Mate 10 Pro?

  1. If you’ve made any changes based on the advice above and you’ve adjusted the settings of your device, proceed with the next step. Otherwise, there’s nothing left for you to do.
  2. Restart your device once. You can either choose the “Restart” option directly, if available, or turn off your device, wait a few seconds, and then turn it on again manually.
  3. Open “adidas Running” once on your device – by tapping on “adidas Running” on your home screen or in the list of all apps.
  4. Leave by pressing ○ (“Home”) at the bottom of your device.

Have you been able to follow these steps on your Huawei Mate 10 Pro?